We strongly recommend that you visit our walk-in centre for such billing disputes so that we can
probe and better understand the possibility of any inaccuracies in the meter readings or
malfunction that may not be the case most of the times.
The reason for high bills is not only limited to meter inaccuracies or malfunction but may also be
a result of a malfunction with the unit installed within the apartment. We also recommend that
you refer to our section on how to save on consumption to reduce your bills. Should you be
discontent with our clarifications Alpha Utilities conducts quarterly inspections so to ensure the
accuracy of the meters.
If you are still not content with the response\resolution provided you have the right to request
Meter’s accuracy to be tested, we shall procure that a calibration test is completed by an
independent third party. If the Master Meter is found to perform within a 3% tolerance, the
customer shall bear the expense of the test. Otherwise, the Alpha Utilities Management
Services LLC shall be liable for the cost of such test.