For any billing related queries you can send an email to info@alphautilities.co.ae or visit our walk-in center located in Skycourts, tower A between 7:30 Am to 5:30 Pm Monday to Friday
Like any other utilities, Alpha Utilities charges are linked to the cost of inputs and general inflation index and are subject to revision.
For any billing dispute kindly visit our walk in center between 8:30 Am to 3:30 Pm Monday to Friday. We will be more then pleased to assist you with resolving your billing dispute.
Service Your Unit
Some basic maintenance might be all your air conditioner needs and make the unit work 15%
harder
Check your vents
We strongly recommend you check your vents and make sure they are all open and more
importantly the positioning of the vents. It is always best to point the vents towards the roof or the
sides of the room.
Try 24 degrees Celsius
24 degrees Celsius is a good point for an air conditioner to run at its optimal performance level.
Taking your temperature even 4 degrees lower can make your air conditioner use up to 25% more
energy!
Warmer at Night Is OK
During the night time hours, you don't require the same level of conscious cool. Try turning your AC
down (so it is running less) during your sleep hours or an hour or two before bed.
Lighting
Paying attention to how much light you let in from open windows can also play a significant role; it
makes a huge difference in how much heat your bought air is competing against.
Clothe your windows
Solar screens, or mesh-like window screens, intercept up to 70 percent of solar energy before it
gets into the house.
Is Anyone Home?
If you can, while you're away turn your AC off and your fans on only. Sure it will be a little
uncomfortable when you return but it will save you a lot when paying your bills.
Portable Fans:
Having a portable fan keeps the air regulating and helps in maintaining the desired temperature
taking the stress of your air conditioner.
Kindly visit our walk in center for service complaints if prompt response is required. Else, you may choose to drop an email at info@alphautilities.co.ae Please do know that our TAT for responding to any inquiries over the email is 24 business hours.
Each individual user is charged the consumption charges based on the actual meter readings. You may calculate the difference between your last meter reading and current meter reading as it appears on your E Bills.
Capacity Charge means the monthly fixed charge levied upon the Unit Owner/Tenant by Alpha Utilities L.L.C. for providing connectivity to the DCS which shall be calculated on the basis of the total unit size.
All Alpha registered customers need to sign-up for the E-billing to receive their monthly bills via sms and email. Registered customers can also login to their online account to view, pay or print their monthly bills as well. We are striving to become paperless and E-Billing is an initiative taken to achieve this objective.
Please note E-billing service is available only to the customers registered with Alpha Utilities.
To register for E-Billing, Alpha registered customers can visit https://billing.alphautilities.co.ae/CustomerRegistration.aspx . In order to better understand on how to register online for E-billing please refer to our comprehensive PDF guide for the registration available on the sign up page that will also impart what all documents are required in order to register for E-Billing.
For the due date of your bills kindly always refer to the monthly bills you receive from Alpha Utilities via sms and email. The due date in general always remains 15th of every month.
Your account may be blocked due to non-payment of your bills. In the instance you have not paid your bills you are requested to please visit our walk in center to clear the outstanding in order to restore your online account. If you have paid your bills and are still unable to login, we request you to please take a screenshot of the error and send an email to info@alphautilities.co.ae. We will revert back to you within 24 working hours.
Payment declined in usually due to your bank(s) security measures. We request you to get in touch with your bank and check the reason for payment getting declined. If all else is correct, kindly send a screen shot of the error to Info@alphautilities.co.ae before the due date.
Currently we have given the option of paying bills either by visiting our walk in center (Cash or Credit Card Only), make payment online using your E-Billing account or transfer it to Alpha Utilities Management Services Bank Account. Below are the bank details.
Dubai Islamic Bank
Account: Alpha utilities management services LLC
Account # 097520207725701
IBAN# AE270240097520207725701
Please note you need to send us an email once the bank transfer has been completed highlighting the apartment and tower so to allocate the payment against the correct account.
We are working on developing an app that will enable you to check and pay your bills using mobile app. Stay tuned!!!
Alpha Utilities App (Android/IOS) is under development, will be available soon for all Alpha registered customers only.
This information page and New Registration form are available in our download section on our Web portal. Click Here for Download Session.
This information page and New Registration form are available in our download section on our Web portal. Click Here for Download Session.
This information page and New Registration form are available in our download section on our Web portal. Click Here for Download Session.
This information page and New Registration form are available in our download section on our Web portal. Click Here for Download Session.