FAQ's

For any billing related queries you can send an email to info@alphautilities.co.ae or visit our walk-in center located in Skycourts, tower A between 7:30 Am to 5:30 Pm Monday to Friday

For any billing disputes or queries with reference to your invoice, kindly report the same to Alpha utilities within 30 days before the generation of the following month's bill. Any dispute or complaint post generation of next month's bill will not be entertained.

Kindly visit our walk in center for service complaints if prompt response is required. Else, you may choose to drop an email at info@alphautilities.co.ae Please do know that our TAT for responding to any inquiries over the email is 24 business hours.

Most of the time low cooling may simple be a result of lack of servicing on your AC units. We recommend that consult the below checklist to ensure the same. Should you still need any further assistance please feel free to visit our walk-in centre. Between 7:30 Am to 5:30 Pm and we will be happy to assist you with your concern.

Alpha Utilities App (Android/IOS) is under development, will be available soon for all Alpha registered customers only.

This information page and New Registration form are available in our download section on our Web portal. Click Here for Download Session.

This information page and New Registration form are available in our download section on our Web portal. Click Here for Download Session.

This information page and New Registration form are available in our download section on our Web portal. Click Here for Download Session.

This information page and New Registration form are available in our download section on our Web portal. Click Here for Download Session.

Alpha utilities management services has changed in to its tariff structure as per the regulatory authorities.

Capacity Charges Tariff (AED\TR\yr.): 750
Consumption Charge Tariff (AED\RTH): 0.568
Fuel Surcharge Tariff (AED\RTH): 0.075
Billing Service Charge (AED\Per Month): 50
Late Payment Fees (AED\ Per Instance): 100
Reconnection Fees (AED\ Per Instance): 100
New Connection\Registration Fees: 200

Yes, the updated tariff is the tariff approved by the regulatory authorities.

Pursuant to recommendation of the Supreme Council of Energy in Dubai and with effect from 01.01.2011, DEWA is authorized to increase the Tariff by 15% in each of existing slabs of electricity and water consumption. Accordingly, all District cooling companies correspondingly ensure that they transfer to their customers the tariff increase and actual Fuel Surcharge as notified by DEWA from time to time.

This is a one-time charge payable by the new unit Owner and unit Tenant wherever applicable at the time of registration with Alpha Utilities Management Services LLC.

The billing service fees is the charges applied by a Billing Service Provider for the services provided and the same is approved by the regulatory authorities.

We strongly recommend that you visit our walk-in centre for such billing disputes so that we can probe and better understand the possibility of any inaccuracies in the meter readings or malfunction that may not be the case most of the times.

The reason for high bills is not only limited to meter inaccuracies or malfunction but may also be a result of a malfunction with the unit installed within the apartment. We also recommend that you refer to our section on how to save on consumption to reduce your bills. Should you be discontent with our clarifications Alpha Utilities conducts quarterly inspections so to ensure the accuracy of the meters.

If you are still not content with the response\resolution provided you have the right to request Meter’s accuracy to be tested, we shall procure that a calibration test is completed by an independent third party. If the Master Meter is found to perform within a 3% tolerance, the customer shall bear the expense of the test. Otherwise, the Alpha Utilities Management Services LLC shall be liable for the cost of such test.

Where a meter fails to accurately record Consumption, the Billing Service Provider may, for a maximum of two (2) billing cycles, use the Consumption of the Customer for the same month in the year prior to calculate a Consumption Charge. Where no such Consumption data is available, Consumption may be estimated based on the prior month.

Should a customer fail to pay his bills for the previous month within the due date despite receiving timely reminders, The customer will be sent a reminder on the first day past the due date to clear the complete outstanding with in the following 7 calendar days. A further Notice will be issued informing the Customer that a late payment fee will be applied no less than three (3) working days from the date of the Notice unless the bill is settled.

For instance, past due date the customer will be sent a notification to clear their complete outstanding on 15th of every month to avoid late payment fees. Another notice will be issued to the customer on 18th of the same month as a final reminder. Should the customer fail to clear the total outstanding despite the reminders & notification, A late payment fees of AED 100 will be charged to the customers on the 22nd of the same month.

A final Notice that services will be suspended is given 14 days after the due date to clear the complete outstanding. Most of the times it will be 28th Calendar Day of the month. Should the customer still fail to clear their outstanding the services to the apartment will be disrupted 72 hours after the final notification on the 28th of every month. i.e. on 31st of the same month or the 1 st of the following month. This is provided the total outstanding is more than the security deposit against their accounts.

To have the services restored, a reconnection fees along with the complete outstanding against the account needs to be paid by the customer. Once the complete payment has been made Alpha Utilities Management Services LLC will restore the services to the apartment with in 24 hours from the time of the payment.